Shipping policy

At OLIVLIFE, we prioritize fast, safe, and transparent shipping for all our premium Australian seafood products. We are committed to delivering fresh, high-quality seafood straight from Australia to your doorstep with reliable logistics and professional protection. Below is our detailed shipping policy for your reference.
1. Order Processing & Dispatch
All orders are processed and dispatched within 1–3 business days after payment confirmation. To preserve the maximum freshness of our seafood products, we arrange sorting, packaging, and shipment immediately after order verification to minimize waiting time and ensure your goods are delivered in the best condition.
2. International Shipping & Delivery Time
We provide worldwide international shipping services for our Australian seafood products. The standard international delivery time is 7–14 business days, depending on your destination country, local logistics efficiency, and customs clearance progress.
For customers with urgent needs, we support expedited shipping options, which you can select directly at checkout for faster delivery.
3. Shipping Fees & Transparent Pricing
Shipping costs are calculated in real time based on the total weight of your order and your delivery destination. The exact and final shipping fee will be clearly displayed on the checkout page before you complete payment. There are no hidden fees or extra charges, ensuring a transparent shopping experience for every customer.
4. Customs Duties & Import Taxes
All international shipments may be subject to customs duties, import taxes, or inspection fees, which are determined and charged by your local customs authority. These additional charges are the recipient’s responsibility.
We highly recommend that you check your local import regulations, tax standards, and seafood entry rules before placing an order to avoid unexpected fees or delivery delays.
5. Professional Seafood Packaging & Shipping Protection
As a professional seafood supplier, we adopt specialized fresh-keeping and shockproof packaging tailored for aquatic products. We use high-strength insulated packaging, ice packs, and leak-proof materials to fully protect your seafood from extrusion, damage, spoilage, or leakage during long-distance transportation, locking in the freshness of Australian marine ingredients.
For high-value orders, we provide optional shipping insurance at checkout. You can choose this service to get extra shipping protection and enjoy a more worry-free shopping experience.
6. Delivery Inspection & After-Sales Support
Please carefully inspect the outer packaging and product condition upon receiving your order. If you find packaging damage, leakage, deformation, or abnormal product conditions, please take clear photos/videos as evidence, refuse to sign for the package, and contact our customer support team immediately.
If you find any product quality problems or defects after signing for the order, please contact us within48 hours of delivery with valid evidence. Our team will verify the issue quickly and provide targeted solutions including refunds, replacements, or other after-sales services.
7. Customer Shipping Support
If you have any questions about order processing, shipping progress, customs clearance, delivery delays, or packaging issues, our professional customer service team is always available to help. Feel free to contact us via email or phone, and we will respond and resolve your inquiries promptly.
Thank you for shopping with OLIVLIFE! We keep optimizing our logistics and packaging solutions to deliver fresher, safer Australian seafood to customers around the world.